Returns

Returns

1. The Buyer has the right to return to the Seller a non-food item of proper quality if the item did not satisfy the Buyer in terms of shape, dimensions, colour or size, or if for other reasons it cannot be used by the Buyer for its intended purpose. The Buyer has the right to return an item of proper quality within 14 (fourteen) days, not counting the day of purchase. An item of proper quality is returnable if it has not been used and if its merchantable appearance, consumer properties, packaging, seals and labels have been preserved, as well as the payment document issued to the Buyer for the Goods. The list of goods that are not subject to return on the grounds set out in this clause is approved by the Cabinet of Ministers of Ukraine.

2. Refund to the Buyer of the value of an item of proper quality is made within 30 (thirty) calendar days from the moment the Seller receives such Goods, subject to compliance with the requirements set out in clause 6.1 of the Agreement and with the current legislation of Ukraine.

3. The value of the goods is refunded by bank transfer to the Buyer’s account.

4. The return of Goods of proper quality to the Seller’s address is carried out at the Buyer’s expense and is not reimbursed to the Buyer by the Seller.

5. If defects are discovered in the Goods within the established warranty period, the Buyer personally has the right, in the manner and within the time limits established by the legislation of Ukraine, to submit to the Seller the claims provided for by the Law of Ukraine “On the Protection of Consumer Rights”. Where claims for the free elimination of defects are submitted, the period for their elimination runs from the date on which the Seller receives the Goods into its possession and obtains physical access to such Goods.

6. Claims provided for by the Law of Ukraine “On the Protection of Consumer Rights” are considered by the Seller on condition that the Buyer provides the documents required by the current legislation of Ukraine. The Seller is not liable for defects in the Goods that arose after their transfer to the Buyer as a result of the Buyer’s breach of the rules for using or storing the Goods, the actions of third parties, or force majeure.

7. The Buyer has no right to refuse goods of proper quality that have individually determined properties, if such goods can be used exclusively by the Buyer who purchased them (including non-standard dimensions, characteristics, appearance, configuration and other features made at the Buyer’s request). Confirmation that the goods have individually determined properties is a difference between the dimensions and other characteristics of the goods and those stated in the online store.

8. The return of goods, in the cases provided for by law and by this Agreement, is carried out to the address indicated on the website in the “Contacts” section.